The intermediation in the contracting of hotel services may be carried out by Amigo del Mundo hereinafter, the Company, on the one hand, under the order and request of the applicant or contractor of the services, hereinafter, the passenger, and will be governed by the conditions detailed below.
RESPONSIBILITY
- The Company expressly declares that it acts exclusively as an intermediary in the reservation or contracting of hotel services and its liability will be determined solely in such capacity in accordance with the provisions contained in the International Convention on Travel Contracts approved by Law 19,918.
- The Company is not responsible for events that occur due to chance or force majeure, climatic phenomena or acts of nature that occur before or during the development of the services that prevent, delay or in any way hinder the total or partial execution of the contracted services.
- In no event shall the Company be liable to Passengers for indirect damages or loss of profits alleged by them unless the events in question involve any involvement of the Company's officers, employees or authorities.
- The Company shall not be liable for failure to deliver the relevant “General Conditions of the Tourist Services Contract” to other companies involved in the contracting chain, provided that this is not duly requested in writing by the passenger.
- The hotel photos are provided by the hotels themselves, are for illustrative purposes only and are their sole responsibility.
APPLICATIONS AND PAYMENTS
- The estimated price at the time of requesting services is subject to availability and changes without prior notice. When there is an alteration in the same and/or modifications in its costs and/or in the exchange rate applied for reasons not attributable to the parties. The company will not be responsible for the resulting higher costs.
- All amounts paid before confirmation of services are received as a reservation.
- Final prices will be set from the moment of final confirmation of the services, which occurs with the issuance of tickets or service orders, hereinafter referred to as vouchers, and their invoicing.
- Payment of the balance of the price must be made within the period and under the conditions agreed upon by the parties; otherwise, the Company may cancel the services with prior notice to the passenger, and the passenger will not have the right to any refund.
SERVICES OR ITEMS NOT INCLUDED IN THE PRICES
The base prices of the contracted services do not include:
- Anything that is not properly detailed in the voucher, which implies an additional charge to what was paid at the time of receiving the voucher.
- Extras, drinks, personal expenses (including laundry and ironing, communications, tips, etc.), visas, boarding or airport tax, service tax, VAT and other current and/or future taxes and/or any service or expense not expressly indicated in the voucher.
- The extras of a car rental, such as ski racks, baby seats, additional driver, gas expenses, optional insurance, etc.
- Expenses for the extension of services at the voluntary request of the Passengers, as well as stays, meals and/or additional expenses and/or damages caused by cancellations and/or arising from causes of force majeure or beyond the control of the Company.
- Expenses and interest on credit operations.
DATE CHANGE
The postponement or advancement of the dates stipulated in each case may be carried out in accordance with the modalities, conditions and availability of the different service providers, and the corresponding penalty applied by the provider and a 10% commission for modifications and, where applicable, the rate differences due to change of season, if applicable, must be paid. The Company is exempt from all liability in the event of not being able to satisfy the changes requested by the Passenger, in which case the provisions of clause D) above ("CANCELLATIONS") shall apply.
CLAIMS - REFUNDS
They must be submitted within 15 days of the end of the trip, in writing, accompanied by receipts and supporting documentation and signed by the passenger. After this period, no claim will be considered. Under no circumstances will the Company cover any costs and/or charges and/or taxes and/or levies arising from bank transfers or similar used to make any type of return and/or refund and/or reimbursement.
LUGGAGE
The Company is not responsible for damage and/or loss and/or theft and/or robbery of luggage and other personal effects of passengers, whether for services contracted through the company or individually contracted by the passenger. Passengers are advised to take out travel insurance to cover some of the risks mentioned above.
CUSTOMER ACCEPTANCE
These general conditions, together with the remaining documentation provided to passengers, constitute the Travel Contract. These conditions are provided by the Company to the passenger at the time of booking the services. The passenger declares that he/she is aware of and accepts these general contracting conditions and said acceptance is ratified by any of the following acts:
- Payment of the reservation and/or contracted services before the start of the trip, by any form or modality
- Acceptance of the invoice for the contracted services
- By using any portion of the contracted services. Any advice provided by the company regarding any aspect related to the contracted services does not constitute a requirement to be fulfilled by the client, except for what is documented in writing regarding laws or any type of regulations of the destination countries, the content of which will be indicated in each case in a specific manner.
ARBITRATION CLAUSE
Any issue arising from the execution, performance, non-performance, extension or termination of this contract may be submitted by the parties to the Arbitration Court of the Argentine Association of Travel and Tourism Agencies. Or the Arbitration Court of the Association of Travel Agencies of Buenos Aires, at the option of the claimant. - In the event of submission to said jurisdiction, the contracting parties are subject to and accept the conditions established by the Regulations of the Arbitration Court.APPLICATION RULES
This contract and, where applicable, the provision of services shall be governed exclusively by these general conditions, by Law No. 18,829 and its regulations and by the Brussels Convention approved by Law 19,918.
TAXES AND FEES
Cancellation deadlines will apply according to the time in effect in the destination country.
Fees: Some countries and autonomous communities require hotels to charge some type of 'stay tax'. These taxes are not included in the price and must be paid directly to the hotel.
Mandatory charges: In some destinations, hotels establish mandatory charges for some services, whether the client uses them or not. This type of charge is not included in the rates and will be the responsibility of the client.
HOTEL CANCELLATION POLICY
The Company is not responsible for services not taken by the passenger in the time and manner agreed, nor for the consequences arising from this, such as cancellation of the service by the provider, or for the return, reimbursement or refund of the amount paid for said service. Any change or cancellation will be subject to administrative charges according to the hotel policy. When booking this hotel you must understand and accept the following: 72 hours before check-in without penalty, except for special dates or other promotions duly announced on the website.
- The Company is not responsible for services that are not taken by the passenger in the agreed time and manner, nor for the consequences arising therefrom, such as cancellation of the service by the provider, nor for the refund, reimbursement or return of the amount paid for said service.